The fastest way to a fix is a request that already has the facts in it. Include as many of these as apply:
- The support report, pasted as it is. See Get a support report to send with a request.
- The exact steps you took, in order, what you expected to happen, and what happened instead.
- The lines from
logs/grav.logaround the time it happened. See How do I find the error behind a problem? - For a payment problem, the order number and the payment provider's own reference for the payment. Those are references, not secrets.
- Your theme: the stock Kahuna theme, a theme with template overrides, or your own.
- For a purchase or licence question, your kahunacart.com order number.
Screenshots help too. Attach them to the request.
Never paste secrets
Do not paste any of these into a request, a screenshot or a log excerpt:
- API keys and access tokens,
- webhook signing secrets,
- passwords,
- your customers' personal details.
The support report is redacted for you. Log excerpts and screenshots are not, so check them before you send.