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How do I sign in to the help center?

You sign in with a link we email you. No password is needed.

  1. Click Sign in, or open My requests.
  2. Enter your email address and click Email me a link.
  3. Open the email and click the link.
  4. On the page that opens, click the button to sign in.

You land on your requests, or on the page you were trying to open.

Things to know

  • Links only go to addresses we know, such as one you have sent a request from. The page says the same thing for every address, so it never reveals who has written to us.
  • A link you ask for works for 30 minutes, and only once. Asking again cancels the earlier link, so always use the newest email.
  • The links in our emails about a request work for 7 days. They open that request, signed in.
  • Opening a link does not sign you in by itself. You click a button on the page it opens. This stops email scanners from using up your link before you do.

Ask for a new one on the same page. If the email does not arrive within a few minutes, check your spam folder.

Have a password?

If you have a password for this site, choose Have a password? Sign in with it instead.

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