Using support
How this help center works, what to put in a request, and security reports
- How does this help center work? This help center is where KahunaCart support happens: help articles to fix the common problems yourself, and private requests for everything else.
- What should I include in a request? The fastest way to a fix is a request that already has the facts in it. Include as many of these as apply: The support report, pasted as it is.
- Get a support report to send with a request The support report is the fastest way to give us the facts about your store. Paste it into your request and skip the back and forth.
- How do I follow up on a request? Every request you send is listed under My requests. Open one to read the conversation and reply. Open My requests.
- How do I sign in to the help center? You sign in with a link we email you. No password is needed. Click Sign in, or open My requests. Enter your email address and click Email me a link.
- How do I report a security problem? Report security problems privately to [email protected], or through the contact form if email is not an option.
Still stuck?
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